Customer Testimonials

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DealerRater Jul 17, 2023

I was able to buy at great car at a good price and they were very helpful.

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DealerRater Aug 17, 2021

We've purchased four cars from Machens, all with varying degrees of headache and success. Most recently, I purchased a 2021 Dodge Durango. I love the vehicle, and the purchase experience was flawless. I highly recommend working with Aaron Veal. He was straightforward, pleasant, and had a great attitude. He was also able to answer all of my questions. We have not yet had the vehicle serviced, which is typically where our past issues have arisen, but the car purchasing process was great.

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DealerRater Feb 27, 2019

I have purchased 6 new cars in 4 years...all from a Machens dealership. Machens Chrysler was the very best experience I have had. Darrel was a fill in for the sales rep I ordered from. I simply called and they found the 300 I wants with all the options I was interested in. Darrell was my contact when I arrived to pick it up. I would buy another car from him in a heartbeat. They quoted me a price and honored it. Mardini, the GM, had moved from one of the other dealerships I had purchased from before and is a true ...

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DealerRater Sep 25, 2018

I was very pleased when I took my Jeep in for its first service. They were extremely helpful and listened to my concerns or what I had to say. I appreciate they have women working in the service department as I have been a service advisor in the past a Dodge/Jeep dealership and I know how hard it is for some customers to feel that a woman is qualified to help them. Great work ladies!

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DealerRater Sep 12, 2018

Rana displayed a great level of communication and compassion during the entire process. From dropping my truck off to paying for the expense, she was great to work with during a stressful time.

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DealerRater Sep 7, 2018

I bought my Jeep 2018 back in December of 2017 and I have been so happy with he machens team! I would recommend them to anyone!

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DealerRater Sep 5, 2018

Really my only complaint was that I had asked to be called on my cell when the service was done, but the rep called and left a message on my home phone instead.

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DealerRater Sep 5, 2018

Very easy and painless oil change! Fast service, friendly, and accommodating to my schedule. The pickup after service was just as easy, in and out

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DealerRater Sep 1, 2018

Was a prepaid oil change,tire rotation and service from a package brought awhile ago for a special deal. Dont know what else to say

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DealerRater Aug 30, 2018

I feel my sales rep and finance director did their best to get me what I was looking for. Thank you very much for your help

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DealerRater Aug 30, 2018

Fast friendly and easy to deal with give me a car so I didn't have to stand around. And the price is right . Good experience

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DealerRater Aug 30, 2018

Let me first say we initially gave a not so good review for this dealership. However....all our issues were addressed and taken care of beyond our expectations. This dealership is all about customer service. I would recommend them to everyone and they will continue to get my business for years to come.

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DealerRater Aug 26, 2018

They found what I wanted. They looked everywhere and found exactly what I wanted and got it to me in a timely fashion rich put in lots of time to get me what I wanted

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DealerRater Aug 25, 2018

Friendly people quick service and knowledgeable in there field.this is our 3rd new vehicle from koe machens .We have been pleased at all sites.

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DealerRater Aug 24, 2018

Frank Furguson was very patient and kind as we worked through our vehicle purchase and trade in. He was a pleasure to work with. We are pleased with our new vehicle.

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DealerRater Aug 24, 2018

Excellent & quick service for routine maintenance. Waiting area is very comfortable, both in the TV area and elsewhere if you want a quieter area. Soda & coffee are also provided.

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DealerRater Aug 23, 2018

Great Service with a smile did great with my car I will be back price was good timing was go I didn't wait all day

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DealerRater Aug 21, 2018

Great waiting area with TV and Coca-Cola Freestyle machine, quick service, service bay was ready for my vehicle as soon as I arrived and checked in.

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DealerRater Aug 20, 2018

Good service, willing to go the the extra mile for excellent service. Everyone was very friendly. The job was done to my complete satisfaction. I am very hsppy.

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DealerRater Aug 19, 2018

Really appreciate the efforts and honesty provided by Rich and EJ, as well as Mardini in making this a smooth and easy transaction. Love the vehicle.

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DealerRater Aug 16, 2018

My salesman did a great job helping me get in a car that fit my needs and my budget. I highly recommend Rich to anyone looking to purchase a vehicle.

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DealerRater Aug 15, 2018

Great products and value. Alex had the truck I was interested in when I arrived. Nice showroom and had the variety I vehicles to choose from.

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DealerRater Aug 14, 2018

sales staff was helpful and worked very hard to find us the best deal possible. joe was great and worked hard to get our business.

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DealerRater Aug 10, 2018

We we traveling through Missouri when AC developed a problem on a 100 degree day.. service was provided immediately and correctly and our three week trip was saved. We very much appreciated their efforts.

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DealerRater Aug 9, 2018

What a good experience in emergency response. Prompt and courteous and even a follow up call. Being from out of state and only passing through the city, it was a pleasure to deal with an experienced advisor. Jace Carey.

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DealerRater Aug 8, 2018

Saw a I liked and drove it the next day. Was preapproved by my CU that day and bought it that night. It had two recalls on it that I scheduled the following Monday and Machens (specifically my sales rep Joe Rivera) has a rental waiting for me on their dime. I had my car back that night! Very well done, team Machen.

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DealerRater Aug 8, 2018

I didn't have an appointment to have my key fob programmed but they did it at lunchtime and I still had time to do other errands! Thanks for your quick service!

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DealerRater Aug 6, 2018

Our truck broke down in the middle of the night and we were about 200 miles from home, we were towed to this dealership and we stayed in our truck for about 4 hours and when the staff arrived at the facility they jumped right on getting it fixed. The mechanic even fixed it in the parking lot to get us done and on our way! Thanks so much for the friendly staff and fast fix! I would recommend this place to anyone who is looking for a excellent customer friendly service.

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DealerRater Aug 4, 2018

Miss tammie is a wonderful person every time i come in there she let me kno what is wrong and the best way i should go about getting it fix she is the best

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DealerRater Aug 3, 2018

They had my car diagnosed in less than a hour. While I wish the part was cheaper, or it was covered by extended warranty, Jace worked with me on the cost. The rental was quick and easy.

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DealerRater Aug 3, 2018

Great job in minimum time. Not only did the help and fix the recall that we came in for, but also helped with a tire rotation.

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DealerRater Aug 1, 2018

Needed to check to see if alternator was defective and check why speed control was not working. Work completed in just a few hours. Only needed a new battery.

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DealerRater Aug 1, 2018

The staff always goes above and beyond to make sure my vehicle stays in good running shape. Love the staff in Service at Joe Machens Chrysler..

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DealerRater Jul 24, 2018

Very helpful and polite service department. I use them for my company vechile service and they always get me and out quickly. Very good service

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DealerRater Jul 20, 2018

My service person was the best. He helped me get in and out in a timely manner. I would see him in the future for any of my needs.

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DealerRater Jul 17, 2018

I had my oil changed, tire rotation and recall completed. Good communication and Great service experience, thank you! And I love my Jeep Wrangler JL

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DealerRater Jul 14, 2018

They gave me the amount I wanted for my trades then found me the truck I wanted at the price I wanted with no hassle

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DealerRater Jul 14, 2018

Jace got me a loaner car and was easy to work with. The girl in the loaner car Dept was very nice as well. Thanks

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DealerRater Jul 14, 2018

The girl was very knowledgeable tammie really knew her stuff and she was very friendly and tried to find the part I needed....she didn't find one apparently no one stocks the part I needed

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DealerRater Jul 11, 2018

Didn’t expect to spend the amount of time that I did dropping off my vehicle but was more establishing my information than anything. They were extremely busy and everyone was kind and upbeat. May be time for a new Dodge.

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DealerRater Jul 10, 2018

Got us in and out in a timely fashion for what they were working on also kept us informed on what needed to be done and what it would cost before they fixed it

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DealerRater Jul 4, 2018

Tami was extremely helpful and kept me informed of what was going on. This after the salesman I used didn’t know who I was when I walked in and ask if he could find someone for me, then dumped me to service. Just 2 weeks after purchase and still didn’t have the missing items together for me and ask me to come back in which I refused. So he had ME go to the lot and take the items out of the Jeeps to fulfill my missing items. So happy Tami was there.

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DealerRater Jul 4, 2018

Extremely friendly and considerate of your time. They get you in right away and tell you how long it takes complete task. Great experience all around.

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DealerRater Jul 4, 2018

Quick reliable service friendly staff I love the service Reminders and emails for appointment information. My service was very timely I did not have to wait long and they called me for everything they needed to do

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DealerRater Jul 4, 2018

My jeep’s transmission dipstick tube broke off over the weekend and I was able to get it repaired first thing Monday morning. I felt like the employees did a great job prioritizing the work, gave me updates throughout and worked quickly and efficiently.

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DealerRater Jul 3, 2018

Rana was so nice. She help me right away, got my Challenger in and serviced. It helps to make an appointment. Having medical problems its nice to get in and out. She also left the windows down on a hot day, before I left. Best customer service I have had. Thank you so much Rana and the guys who serviced my car. God bless you all

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DealerRater Jul 1, 2018

I stopped in for an oil change while I was in town and waiting on my son at a camp at MU. The staff were all very friendly and they performed my oil change quickly.

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DealerRater Jun 28, 2018

Fast, friendly service. Technicians described any issues and gave us the option of fixing them before continuing rather than just replacing things and adding it to our bill. Comfortable waiting area and friendly staff!

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DealerRater Jun 27, 2018

Taken in ewithout appointment and quickly taken care of ! Friendly service department took care of issues and was on my way in a timely manner

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DealerRater Jun 27, 2018

I was impressed with the promptness and thoroughness of the service this week. When I went to sign authorization papers, I found the work was already completed.

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DealerRater Jun 26, 2018

I worked with quite a few people at this dealership, in particular Frank Ferguson and Darrell Simmons. The entire encounter was extremely well handled and positive, I never got the "salesman" feeling from anyone there. I worked with someone over at Joe Machens Toyota when I was looking for a new car and was pressured to buy the entire time. I never got that feeling at all from anyone at Joe Machens Jeep. Darrell Simmons said, "We sell cars today, we have to sell them next week, we have to sell them next month. No worries." ...

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DealerRater Jun 23, 2018

Pleasant hassle free experience. Came in for routine maintenance and was offered a warranty recall replacement. All my needs were taken care of and follow up and service on part which was ordered and replaced was excellent.

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DealerRater Jun 22, 2018

They did a great job at getting everything done. I asked for a loaner car and they accommodated me graciously. They also kept me up to date on the status of the AC repair. The AC works great now!

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DealerRater Jun 20, 2018

I had a very good experience here. Even when my first choice was the wrong one . They worked with me and James pierce is a very patient man. Thank you gentlemen. For putting up with me.

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DealerRater Jun 14, 2018

Our service was excellent! I will continue to have our vehicle serviced through Dodge, Joe Machens. From purchase to each set of the people are helpful and friendly.

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DealerRater Jun 14, 2018

The service department is wonderful. When you call they really work to get you in when you want and are so nice on the phone. Tammy was really nice and did an excellent job telling us what they were doing and how long it would take.

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DealerRater Jun 13, 2018

All worked just as planned. Oil change one day and they looked up a recall on the alternator called the next day and set up the repairs. Shuttle driver took me to and from work not problems

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DealerRater Jun 13, 2018

Drove in without an appointment but was checked right in by a friendly efficient service rep. My vehicles oil and filter were changed in just under one hour and I was on my way home.

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DealerRater Jun 12, 2018

Great service. Very prompt support. Nothing to complain and wanna thank you for your kind attention. Hope you keep the quality of your services at this level.

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DealerRater Jun 11, 2018

Very friendly and helpful staff. We had an auto start and running boards put on our truck. Looking forward to the remote start this winter and the running boards make getting in and out of the truck so much easier. Perfect service, thanks!

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DealerRater Jun 9, 2018

I was able to drop my car off at 7 am and still make it to work on time via the very friendly courtesy driver, Michelle! Machens called me to give me an estimate on service & completed the service in a very timely fashion. The service center employees were friendly and answered all of my questions. The cashier took time to ask me about my day as I was checking out.

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DealerRater Jun 9, 2018

Very helpful, I had a CNA, so I end up not paying any cost and they looked for it instead of just charging me for unnecessary costs.

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DealerRater Jun 9, 2018

Service was done in a timely and pleasant manner with refreshments available for the customers. Waiting area was easily accessible and clean. Refreshments were also available.

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DealerRater Jun 6, 2018

I was thoroughly impressed with this dealership and their staff. I priced a Nissan and Chevy Truck and another Ram Dealership in Kansas City. Nobody else gave me the impression of fair treatment, professionalism, and true customer dedication this dealership did. I’m happy my fiancée encouraged me to visit this place as I feel I met great people that I look forward to continue working with as my family keeps growing. Thank you guys for making me feel like my needs, my business and my time matters. It’s truly a lost art in this sales world nowadays. ...

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DealerRater Jun 5, 2018

Fast, efficient, trustworthy service, what more can I say. I like they work around my Truman VA appointmenst, this helps me a lot, Thank you!

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DealerRater Jun 2, 2018

Was happy to get an appointment the same day I called. Was a reasonable waiting time. Also nice to have cold beverages and ac on a hot day.

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DealerRater Jun 2, 2018

We took the Jeep into Chrysler Service Department before a weekend trip. They gave it a good check over and noticed that one of my tires had a cut in the side wall. I asked if I needed to replace all the tires and they said no just the one and they would tell me when I needed to replace the others as I do my regular service there as well. They had the tire in stock and was quick to put it on for us. They even filled up our fluids and had it washed. They could have sold ...

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DealerRater Jun 1, 2018

Shawn Burton was friendly, helpful and did his best to ensure my concerns were met. He answered questions posed and did his best to find out status of service work being done.

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