Customer Testimonials
They change numbers on the vehicle after you are interested . Wanted a price and they sent me the smoke and mirrors payment sheet with different fees on it . But what topped off the deal was they added $1000 to the advertised price . Watch your paperwork . If they do this online what do they do when they get you talking to a fast talker doing paperwork. I’m sure he says just sign here and initial there .
We advertised our Explorer on Facebook. Their sailesman messaged me say “your price is not unreasonable. Would you bring it here for us to look at.” My wife arranged for a sitter for the kids and when she got there they offered her 25% less than our asking price. I’m not mad that they low balled is but they wasted our time and that pisses me off.
I was able to buy at great car at a good price and they were very helpful.
Sold me a nice 2022 Grand Cherokee at full price and offered a $500 coupon if purchased immediately. We ask about a trade in for our old Jeep, which we didn’t have with us, so they were going to send a driver to pick it up in a few days (200 mile trip) which they agreed to, but pulled the coupon offer. We purchased the 2022 immediately, but next day asked about not doing the trade in as we had a friend who wanted to buy our old Jeep. Machens group said okay, as they were not going to have to drive 200 miles ...
Worst experience ever dealing with a dealership. Lied to from the get go, took the car to bank, approved for entire amount, took it by a shop to get a look over and they found the oil filter housing was leaking & flex pipes for exhaust were going to have to be replaced SOON. Went back to dealership with estimate sheet of almost $1,000 and told them I'd take the vehicle if they took the $990 ($18,990) off the price & fix the issues. Salesman went to service department and came back with " we can't just take money off of ...
We've purchased four cars from Machens, all with varying degrees of headache and success. Most recently, I purchased a 2021 Dodge Durango. I love the vehicle, and the purchase experience was flawless. I highly recommend working with Aaron Veal. He was straightforward, pleasant, and had a great attitude. He was also able to answer all of my questions. We have not yet had the vehicle serviced, which is typically where our past issues have arisen, but the car purchasing process was great.
Scam Alert!!! Joe Machens Dealerships Try to force Gap Insurance and warranty’s on buyers!! Don’t deal with Frank in Finance Department, he said “the bank said you had to have Gap Insurance to do the deal”. I asked give me the number to the Bank. Frank’s response was “there is no number it’s just a computer”. This is a SCAM by JOE MACHENS DEALERSHIP’S !!!! They look out for Company not Customer!!!! Scam Scam
We have had nothing but trouble trying to get our 2018 Ram diagnosed and repaired at this dealership. Every issue has taken multiple visits to address and then the truck comes back to us with a new problem. The truck is 6 months old and has less than 25k miles on it and they want $120+ to diagnose an oil leak that started immediately after THEY did an oil change! The service department is poorly managed and there seems to be no concern for the customer’s time or the quality of work. I really hope this isn’t the norm for all ...
We purchased new Dodge Durango May 29th. It had a paint flaw on right panel. Was late when we purchased and service was closed. I was told to bring it back so they could get pictures and would get if fixed. I was also told that I would get a cargo cover at the same time. I called every week plus e-mailed Taylor. Nobody ever returned my calls period. When I would talk to Service nobody ever new what was going on and always would get back to me and never happened. I always got the excuse waiting on manufacturer. ...
We purchased a van there. Great service at first but after that kinda fell apart. Asked salesman about second key said he get back to us still waiting Jamie. Also had damaged vent that needed replaced didnt hear back about it yet. Yes it was a program van love the van. Also didnt include idod so i could get license. Had to take it to local inspection station
I have purchased 6 new cars in 4 years...all from a Machens dealership. Machens Chrysler was the very best experience I have had. Darrel was a fill in for the sales rep I ordered from. I simply called and they found the 300 I wants with all the options I was interested in. Darrell was my contact when I arrived to pick it up. I would buy another car from him in a heartbeat. They quoted me a price and honored it. Mardini, the GM, had moved from one of the other dealerships I had purchased from before and is a true ...
THEY NEED A ADD A NEGATIVE FIVE -5 STAR BECAUSE FOR WHAT THESE PEOPLE DO THEY DESERVE IT! WE END UP GETTING A 2014 JEEP GRAND CHEROKEE, EVERYTHING SEEM TO FINE UNTIL I READ THE CARFAX REPORT, THAT WE GOT A MONTH LATER, VIA EMAIL! THEY NEVER SENT IT IN THE MAIL LIKE THEY SAID IT WOULD COME, THE CARFAX HAD MY SISTER SIIGNATUR ON THERE BUT IT WAS FOR 11/12 WHICH IS NOT THE DATE WE SIGN OFF ON EVERTHING AND ON THE CARFAX REPORT, WE FOUND OUT THE JEEP HAD BEEN IN A CAR REAR END ACCIDENT!!! NOW THIS WOULD ...
Warning! Warning! If you buy a vehicle here do not get extended warranty or gap insurance. My nephew just brought a truck from this dealing and ended up paying $4,700 for a 36,000 mile warranty with gap insurance. We were told it would be $3000 for both. I feel partly responsible for not checking the final numbers but I believed the guy. Big mistake! Thanks for making us both feel like fools!
Went to Joe Machens for the sole purpose of buying a truck I had seen online. On 12/29/18 without a headache to be had and a smooth transaction from the time I walked in to the time I left I was there 2 hours or less and I owned a new truck. Of course once the vehicle has been sold to me and they have made their money the problems begin. Along with the expensive vehicle I purchased I also bought the "Pro-pack" which is the bed liner, underbody coat, etc. Since it was a Saturday and they would be ...
Has anyone noticed that out of all the negative comments Machens never once have said they want to rectify a situation? Even people such as myself, who has been a loyal Machens customer, has been screwed over by Machens and they dont care. I will no longer send family and friends to Machens so they wont have to deal with the bulls**t im going through with them. I wouldnt wish Machens on my worst enemy. Nothing is ever done to gain customers trust and loyalty back.
Had a issue with my diesel still under warranty was pouring white smoke from under the hood and into the cab during regen. Dropped it off on a Friday and they said they couldn’t duplicate the problem. As stated it’s only during regen. Asked if they’d just check the whole emissions system for leaks. They said Monday they did with nothing found. Got it home and decided to look for myself and found a gasket had blown out of the exhaust causing the problem. Three days it was there and they didn’t find it. Took it ...
I was very pleased when I took my Jeep in for its first service. They were extremely helpful and listened to my concerns or what I had to say. I appreciate they have women working in the service department as I have been a service advisor in the past a Dodge/Jeep dealership and I know how hard it is for some customers to feel that a woman is qualified to help them. Great work ladies!
Rana displayed a great level of communication and compassion during the entire process. From dropping my truck off to paying for the expense, she was great to work with during a stressful time.
I bought my Jeep 2018 back in December of 2017 and I have been so happy with he machens team! I would recommend them to anyone!
Really my only complaint was that I had asked to be called on my cell when the service was done, but the rep called and left a message on my home phone instead.
Very easy and painless oil change! Fast service, friendly, and accommodating to my schedule. The pickup after service was just as easy, in and out
I went in there to look at 13000 dollar flex left with a 17000 dollar journey so yeah they did there job and sold me a car
Was a prepaid oil change,tire rotation and service from a package brought awhile ago for a special deal. Dont know what else to say
I feel my sales rep and finance director did their best to get me what I was looking for. Thank you very much for your help
Fast friendly and easy to deal with give me a car so I didn't have to stand around. And the price is right . Good experience
Let me first say we initially gave a not so good review for this dealership. However....all our issues were addressed and taken care of beyond our expectations. This dealership is all about customer service. I would recommend them to everyone and they will continue to get my business for years to come.
The worst place to buy a new car. Darrell ignored my questions. I was not impressed with Frank the manager. The new car was in the service shop for 3 days just to rotate the tires. They never called to tell me it was done.
Told salesman we would be at dealership at 1pm. We weren't there to kick tires or look around..Had the truck picked out everything was ready on our end,,,arrived at dealer at 1.01 pm...sorry one min. late, was a three hour drive from our home. Met the salesperson he brought the truck around, we looked at it and took a 10 min. drive, agreed to purchase and from there things went south. Took over 5 hours for them to get their act together was 10:30 when we arrived back home. We have purchased many new autos (retired auto worker) and never ...
They found what I wanted. They looked everywhere and found exactly what I wanted and got it to me in a timely fashion rich put in lots of time to get me what I wanted
Friendly people quick service and knowledgeable in there field.this is our 3rd new vehicle from koe machens .We have been pleased at all sites.
Dear Sir, We wonder what an EXPRESS OIL CHANGE LANE really means? What should our expectations be in terms of the length of time it takes for an express oil change? Our experience t Joe Machens Service Department with four oil changes, on our RAM 1500 it has taken up to two hours or more. Yesterday it took close to an hour and fifty minuets for an oil change and speed control update. I made arrangements for these two things to be done over a month ago. I was told it would take about one hour. I also scheduled a VA ...
Frank Furguson was very patient and kind as we worked through our vehicle purchase and trade in. He was a pleasure to work with. We are pleased with our new vehicle.
Excellent & quick service for routine maintenance. Waiting area is very comfortable, both in the TV area and elsewhere if you want a quieter area. Soda & coffee are also provided.
After the service we were basically thrown the keys and not told where our truck was. We had to wander the lot looking for it.
Great Service with a smile did great with my car I will be back price was good timing was go I didn't wait all day
Great waiting area with TV and Coca-Cola Freestyle machine, quick service, service bay was ready for my vehicle as soon as I arrived and checked in.
Good service, willing to go the the extra mile for excellent service. Everyone was very friendly. The job was done to my complete satisfaction. I am very hsppy.
Really appreciate the efforts and honesty provided by Rich and EJ, as well as Mardini in making this a smooth and easy transaction. Love the vehicle.
I am reporting this dealership to the BBB. Bad service and communication and owner does not return calls or emails, claims he was too busy.
My salesman did a great job helping me get in a car that fit my needs and my budget. I highly recommend Rich to anyone looking to purchase a vehicle.
Great products and value. Alex had the truck I was interested in when I arrived. Nice showroom and had the variety I vehicles to choose from.
sales staff was helpful and worked very hard to find us the best deal possible. joe was great and worked hard to get our business.
While the day I had the repair done was great. Excellent costumer service guy and cashier, my previous experience wasn't so great. The customer service guy I had in the beginning didn't seem at all concerned about my dilemma, and the cashier I had at my first experience, tried to tell me my credit card expired this month and I needed to get the current information. I didn't argue with her but I knew she was incorrect and that my credit card didn't expire until October. I don't know what was up with all of ...
Cost me 90 bucks to tighten two bolts. Cancelled my warranty and will never return. They sold me the vehicle that way. Haven't owned it 45 days. Whoever inspected it should have noticed this. Tammie was kind but this charge should have been wavied and treated the customer right.
We we traveling through Missouri when AC developed a problem on a 100 degree day.. service was provided immediately and correctly and our three week trip was saved. We very much appreciated their efforts.
What a good experience in emergency response. Prompt and courteous and even a follow up call. Being from out of state and only passing through the city, it was a pleasure to deal with an experienced advisor. Jace Carey.
Not total honesty with trade (stating due to carfax - having been in 1 finder bender and car fixed by dealer it was worth less) and final pricing. Manager said extended warranty was 1600 when actually after i reviewed paperwork at home it was 3600. Alot of difference. Honesty was lacking.
Saw a I liked and drove it the next day. Was preapproved by my CU that day and bought it that night. It had two recalls on it that I scheduled the following Monday and Machens (specifically my sales rep Joe Rivera) has a rental waiting for me on their dime. I had my car back that night! Very well done, team Machen.
I didn't have an appointment to have my key fob programmed but they did it at lunchtime and I still had time to do other errands! Thanks for your quick service!
Our truck broke down in the middle of the night and we were about 200 miles from home, we were towed to this dealership and we stayed in our truck for about 4 hours and when the staff arrived at the facility they jumped right on getting it fixed. The mechanic even fixed it in the parking lot to get us done and on our way! Thanks so much for the friendly staff and fast fix! I would recommend this place to anyone who is looking for a excellent customer friendly service.
Miss tammie is a wonderful person every time i come in there she let me kno what is wrong and the best way i should go about getting it fix she is the best
I took my Durango in for an oil change, tires were rotated but not balanced. I travel for my job and had to leave town the next day so I was forced to drive unbalanced tires for several days and 160 miles (over 300 miles total) from home before I could take it back to have the tires balanced. When I returned to have the tires balanced, I had to tell them three times that the tires didn't need to be rotated, only balanced. Three times....and still they were rotated again. They also attempted to charge me for the second ...
They had my car diagnosed in less than a hour. While I wish the part was cheaper, or it was covered by extended warranty, Jace worked with me on the cost. The rental was quick and easy.
Great job in minimum time. Not only did the help and fix the recall that we came in for, but also helped with a tire rotation.
Needed to check to see if alternator was defective and check why speed control was not working. Work completed in just a few hours. Only needed a new battery.
The staff always goes above and beyond to make sure my vehicle stays in good running shape. Love the staff in Service at Joe Machens Chrysler..
The Muti Point check, which is part of the oil change process, was very inadequate. The service only checked a few things. I was very dissatisfied with this service inspection. Normally they do a thorough job, but this time they did not. The service supervisor did not check to be sure they did it properly. Two strikes!
Very helpful and polite service department. I use them for my company vechile service and they always get me and out quickly. Very good service
When I dropped my Car off they verified all the right contact info with me. When I picked my car up, they told me I owned nothing and it was covered under power train warranty. But i noticed they had all my contact info wrong on the reciept. Then they called a few days later And said i actually owed them $100 because they messed up and it wasn’t covered under my power train warranty. Then i went in a couple days later to pay and they had no paperwork ready. I stood around for 10 minutes waiting and then asked ...
My service person was the best. He helped me get in and out in a timely manner. I would see him in the future for any of my needs.
Took car in for a repair estimate. Needed info to decide whether or not to trade or just fix up the old car. Was prepared to pay an hour labor for the estimate but was charged two hours labor just to get the estimate. They charged one hour of labor for each of the two issues we wanted estimates on. I feel like this is excessive especially when I basically told them what the car needed to have done in the case of one of our issues when I made the appointment.
This was a poor experience from the start. I came in with bubbles on the front of my 2017 Pacifica caused from the paint not sealing correctly. It took over a month to get the hood. I had a rental car for about 3 weeks. At one point I called to check on the status because of VERY poor lack of communication from the service department and Jace didn’t even know my vehicle was on the lot! I was astonished that he thought I was driving my Pacifica when it was actually on their lot! I had issue with paint flaking ...
I had my oil changed, tire rotation and recall completed. Good communication and Great service experience, thank you! And I love my Jeep Wrangler JL
They gave me the amount I wanted for my trades then found me the truck I wanted at the price I wanted with no hassle
Jace got me a loaner car and was easy to work with. The girl in the loaner car Dept was very nice as well. Thanks
The girl was very knowledgeable tammie really knew her stuff and she was very friendly and tried to find the part I needed....she didn't find one apparently no one stocks the part I needed
Didn’t expect to spend the amount of time that I did dropping off my vehicle but was more establishing my information than anything. They were extremely busy and everyone was kind and upbeat. May be time for a new Dodge.
Got us in and out in a timely fashion for what they were working on also kept us informed on what needed to be done and what it would cost before they fixed it
Tammy is amazing at getting the job taken care of!!! Thanks Tammy for explaining and figuring out the issues for me and going above and beyond to fix my problem!
Tami was extremely helpful and kept me informed of what was going on. This after the salesman I used didn’t know who I was when I walked in and ask if he could find someone for me, then dumped me to service. Just 2 weeks after purchase and still didn’t have the missing items together for me and ask me to come back in which I refused. So he had ME go to the lot and take the items out of the Jeeps to fulfill my missing items. So happy Tami was there.
Extremely friendly and considerate of your time. They get you in right away and tell you how long it takes complete task. Great experience all around.
Quick reliable service friendly staff I love the service Reminders and emails for appointment information. My service was very timely I did not have to wait long and they called me for everything they needed to do
My jeep’s transmission dipstick tube broke off over the weekend and I was able to get it repaired first thing Monday morning. I felt like the employees did a great job prioritizing the work, gave me updates throughout and worked quickly and efficiently.
Rana was so nice. She help me right away, got my Challenger in and serviced. It helps to make an appointment. Having medical problems its nice to get in and out. She also left the windows down on a hot day, before I left. Best customer service I have had. Thank you so much Rana and the guys who serviced my car. God bless you all
I stopped in for an oil change while I was in town and waiting on my son at a camp at MU. The staff were all very friendly and they performed my oil change quickly.
Fast, friendly service. Technicians described any issues and gave us the option of fixing them before continuing rather than just replacing things and adding it to our bill. Comfortable waiting area and friendly staff!
Taken in ewithout appointment and quickly taken care of ! Friendly service department took care of issues and was on my way in a timely manner
I was impressed with the promptness and thoroughness of the service this week. When I went to sign authorization papers, I found the work was already completed.
I worked with quite a few people at this dealership, in particular Frank Ferguson and Darrell Simmons. The entire encounter was extremely well handled and positive, I never got the "salesman" feeling from anyone there. I worked with someone over at Joe Machens Toyota when I was looking for a new car and was pressured to buy the entire time. I never got that feeling at all from anyone at Joe Machens Jeep. Darrell Simmons said, "We sell cars today, we have to sell them next week, we have to sell them next month. No worries." ...
Pleasant hassle free experience. Came in for routine maintenance and was offered a warranty recall replacement. All my needs were taken care of and follow up and service on part which was ordered and replaced was excellent.
They did a great job at getting everything done. I asked for a loaner car and they accommodated me graciously. They also kept me up to date on the status of the AC repair. The AC works great now!
I had a very good experience here. Even when my first choice was the wrong one . They worked with me and James pierce is a very patient man. Thank you gentlemen. For putting up with me.
Our service was excellent! I will continue to have our vehicle serviced through Dodge, Joe Machens. From purchase to each set of the people are helpful and friendly.
The service department is wonderful. When you call they really work to get you in when you want and are so nice on the phone. Tammy was really nice and did an excellent job telling us what they were doing and how long it would take.
You gave my mother an estimate for repairs. Actual cost was double that estimate. You did not call first for approval for additional cost. Unacceptable.
All worked just as planned. Oil change one day and they looked up a recall on the alternator called the next day and set up the repairs. Shuttle driver took me to and from work not problems
Drove in without an appointment but was checked right in by a friendly efficient service rep. My vehicles oil and filter were changed in just under one hour and I was on my way home.
Great service. Very prompt support. Nothing to complain and wanna thank you for your kind attention. Hope you keep the quality of your services at this level.
Very friendly and helpful staff. We had an auto start and running boards put on our truck. Looking forward to the remote start this winter and the running boards make getting in and out of the truck so much easier. Perfect service, thanks!
I brought my 2014 Jeep Grand Cherokee into Joe Machens in because the a/c motor blower fan was not working. I knew this was wrong because I had the same issue about a year before and had to have it replaced. I brought it in on a Thursday and they said they would look at it and give me a call. Thursday afternoon I got a call saying it was the fan motor blower and they would have the part the next day. The next day I call in the late afternoon and they told me they did not get ...
This is the second car in 4 years I have purchased from you and have always had the service work done at Machens. However after fast and good service when I got in my 2015 charger the floor and the door trim plate were covered with dirt and even as far as a cigarette but in the floor. The young man needs to keep his bay clean and not drag it into customer cars.very dissatisfied customer.
I was able to drop my car off at 7 am and still make it to work on time via the very friendly courtesy driver, Michelle! Machens called me to give me an estimate on service & completed the service in a very timely fashion. The service center employees were friendly and answered all of my questions. The cashier took time to ask me about my day as I was checking out.
Very helpful, I had a CNA, so I end up not paying any cost and they looked for it instead of just charging me for unnecessary costs.
Service was done in a timely and pleasant manner with refreshments available for the customers. Waiting area was easily accessible and clean. Refreshments were also available.
Took vehicle in for an add on part installation without an appointment. Not only did they get it completed promptly they worked it in great. However the technician did not clean up his mess after the install. I discussed this with the service manager who offered to clean it promptly and assured me this would be corrected for future repairs.
I was thoroughly impressed with this dealership and their staff. I priced a Nissan and Chevy Truck and another Ram Dealership in Kansas City. Nobody else gave me the impression of fair treatment, professionalism, and true customer dedication this dealership did. I’m happy my fiancée encouraged me to visit this place as I feel I met great people that I look forward to continue working with as my family keeps growing. Thank you guys for making me feel like my needs, my business and my time matters. It’s truly a lost art in this sales world nowadays. ...
Fast, efficient, trustworthy service, what more can I say. I like they work around my Truman VA appointmenst, this helps me a lot, Thank you!
Was happy to get an appointment the same day I called. Was a reasonable waiting time. Also nice to have cold beverages and ac on a hot day.
We took the Jeep into Chrysler Service Department before a weekend trip. They gave it a good check over and noticed that one of my tires had a cut in the side wall. I asked if I needed to replace all the tires and they said no just the one and they would tell me when I needed to replace the others as I do my regular service there as well. They had the tire in stock and was quick to put it on for us. They even filled up our fluids and had it washed. They could have sold ...
Shawn Burton was friendly, helpful and did his best to ensure my concerns were met. He answered questions posed and did his best to find out status of service work being done.